So, Samsung sent us the email regarding signing of this new pledge, and I missed that email due to loads of work during covid-19 lockdown. Next, I open a ticket asking for what can be done and the response I received was close to, well, “hard luck, sorry for the inconvenience”! But what now? How will I regain my access if ever!
When I open the link of the pledge it says: “You cannot apply until the next application cycle begins.” Again, when will that be? how will I know when or how to apply? What will happen to my previous sales balance? will I have to create a new seller account? many unanswered questions, they should not be doing such harsh move and after sending out this one single email which can easily be missed in thousands of other emails and spam folders as well!
Please advise what can be done at this point to retain my account and continue selling watch faces, thank you.