Developer Account Terminated - Google Play Console

Watch Face Studio
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My account was terminated on Monday, the appeal was not accepted. One of my watch face has broken this or that rule. They didn’t explain what was wrong exactly, but they immediately terminated my account. Maybe I didn’t mention some of the functions of the watch face, or I don’t know what went wrong. I made more than 70 watch faces with WatchFaceStudio. My question is, can Samsung help me with this? What can I do in this case? What do you think @r.liechty_SDR @GabyRojas @Boshra @Ahsan

I received these emails:
First email

Two minutes later I received the second email
Second email

I appealed, but no result.

I forgot to write that my watch face in question was accepted on June 13. It was suspended on June 26. 2 minutes later my account was deleted.

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@Dadam sorry to hear that. From last few weeks i was worried too after one of my watch face suspended not rejected. I had a chat with google customer care, but he seems he knows nothing. Generally google reject some apps and its ok. But last week google suspended one of my apps showing RED mark in inbox that, the app was suspended. Now i am worried to upload any new watch face.
One more issue i am facing now about uploading documents for idintity verification. I have submitted all docs, but always says it is not readable or name not match etc. But all are OK to me (as with same docs i applied to other services). Such a big big company GOOGLE, but there are no user friendly customer support stand by to solve all issues. Its really bad things for us to work with. But no way is there too, have to comply all google rules.
I think you had problem with your companion app or you have not mentioned any function in details. Samsung will not help you. Your account was terminated means you are not allowed to create any more apps with google. Also i read rules, you are never allowed to open any new account with them.

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I just did the verification too. I had to register to do it like 5 months ago and when it was to start on June 17, I thought it was going to be a major task. Turns out, I just sent them the SAME STUFF I already sent before and they came back saying my identity and bank account are verified. and…that’s it??
I have no idea if I am finished or not? There are no messages in my console telling me I need to do more?? This worries me because Google made it seem like it was a super important big task which is why you had to register to do it?
Now I am reading things where you have to actually verify if you have an Android device? I am trying to be proactive but I am afraid Google will come at me saying I have not completed it and I’ll have some ridiculous short amount of time to get it done. I would like to ask Google about this…but where??
We certainly have to jump though a lot of hoops to have this.

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There are many Making Faces on Google that are Obviously Favoured . Perhaps it is People’s Proximity to L.A. I think it is a Shame as it seems to me that Creativity is being Stifled . I see a lot pretty Sterile looking Faces up for sale . It looks like People are frightened to put a little adventure into their work for fear of being knocked Down . Now suspended . What a Shame .

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i was able to chat with google support team from play console (google contact us). The worst customer service i got from that google special superman. I tried to make him understand some issues, later i bound to ask “do you know what is companion app”, “what is watch face app” etc. Worst customer care with worst support team under world top class company.

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I am impressed you actually got to talk to someone. This is the world we live in now, ridiculously bad service, having to ask bots questions and getting no where, and then immediately being asked to fill out a customer service survey.

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Yesterday Google bots deleted three developer accounts and today another one. those are the cases that I know about. The reasons are the same - deceptive behavior and all sorts of ridiculous nonsense.

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I wonder what caused all this?
Companion apps or something else?

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What is happening is very serious.

Please share your experiences if you have them.

If watch faces created with WFS are suspended upon account termination, I think Samsung should support us on this side.

@catherina00 @sinjae @Jakia.Sultana

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Which developers’ accounts have been closed?

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Some people rely heavily on watch faces for their income. It is unacceptable for accounts to be terminated without clear explanations. We cannot be accused of “Malware” or general “policy issues” when the watch faces are created with WFS.
Is forgetting to declare a feature a valid reason to terminate an account?
Maybe we should look for a way to have more effective communication with Google.

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We don’t know the whole story and we have only heard things like " maybe I didn’t mention some of the functions of the watch face". We haven’t heard anything else and if I were him and I really felt I was treated unfairly/unjustly, I would be screaming about it to try to garner as much support from this community as possible. Since the first post, haven’t heard anything?

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I tried writing to google in every possible place, but so far no progress.

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Hello everyone colleagues

Unfortunately, I also encountered a block a couple of days ago, first they blocked my new application, and the next day I wrote to support and in a message from support they told me that my developer account was blocked! It feels like the bot that answered me did this.

I have not yet received any details about why all this happened from support, they respond with template answers, perhaps it’s actually a robot answering)

As for the description and other things, everything is very strange, since for the last month I have been updating applications without problems, changing the description and doing other usual actions and there were no problems, the verification took place normally even without rejects, which really surprised me!

By the way, on the day when my new application was blocked 20-30 minutes after it was sent to Google Play, on the same day I was approved for updating other applications without any problems. The speed of blocking of the new application makes you think that this is definitely not being checked by a person, perhaps they are training AI

One of my developer friends had an application blocked that had been without updates for a year and was just lying on the sidelines.

As for the appeal, they rejected it, but left the possibility of an answer, but it still seems to me that it is not a person who is also answering because they cannot give clear information from the very beginning, what exactly violates the application, a specific example, or something else more more valuable than a template answer.

My recommendation for other developers is not to be active (not to update, not to download new applications) until the situation is cleared up, and I hope that someday there will be a Google employee who will help resolve such misunderstandings, with best wishes!

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I have personally known “WIN48” (@WIN48 ) for some time and I am sure that he has always done things within Google policies.

It is unfair that a developer like him is banned from the Play Store for quite incomprehensible reasons with a watch face created with WFS.

I would like to point out that many people get their income from the development of these Apps and terminate the account for absurd reasons, without specifying, perhaps from a BOT that has yet to learn is truly absurd.

Here they are ruining families…

I’m sorry to speak loudly but SAMSUNG MUST SUPPORT US WITH ALL OF THIS.

The banned Watch Faces were created with WFS and Google says they contain malware.

SAMSUNG MUST HELP US FIX THIS BIG ISSUE WITH GOOGLE.

Please, moderators of this forum, give us an answer. All this mess could also prove counterproductive for Samsung’s new wearable devices.

Thank you.

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Sorry to hear your accounts are terminated. I put myself in yours place I and understand how hard is that, and I hope this will be sorted out and your accounts restored. :crossed_fingers:
I also have a followup question regarding the new health features questioner upon uploading watch face, which option you have selected? Sorry to ask you, but I am trying to find some logic in this. Cause maybe if it was not stated that body sensor is used and it caused problem…just a thought…

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Ok then! not gonna touch anything for the next little while in the Google Play Console. I’ll just make watches.

Thanks for the advice.

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@WIN48 @Dadam, did you use companion app from the unknown source? I saw some threads here with “How-to, Guide create companion app”.

Can you post there your companion app list of the library dependencies?

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But the screenshot from the email Dadam posted, they pointed as issue the wear os package, version 1000001

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Screenshot 2024-06-30 at 1.34.41 PM
Screenshot 2024-06-30 at 1.34.41 PM851×466 150 KB

I can understand “hidden” or “dormant”, but “undocumented” leaves a lot of room for Google to do anything they want. Are we to assume that if you happen to neglect to mention one of your features of your watch face, then you can have your developer account terminated for it???

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