DUNS Number Entry Fixes

Seller Portal Android Apps
1

The following items should now be fixed when entering the DUNS number

  1. DUNS input error (error due to special symbol , Latin language)
  2. Representative name blank issue when entering DUNS

In some cases the ZIP/Postal code - null display issue
The sellers need to update the company information in DUNS website this occurs because it is not the latest company information in DUNS website.

If you have other issues make sure your DUNS information is up to date.

Thanks for your patience in resolving these issues.

Ron
Samsung Developer Relations

1 Like
2

Hi Ron.

I am still having issue from the seller portal as it does not accept my DUNS number, my DUNS number is valid. I have raised multiple requests and my ticket number is 8214209139. Can you please check and follow-up whats happening. This is blocking from me publish new app.

3

I’ll contact you by messenger to get more details.

Ron
Samsung Developer Relations

4

Hi Ron which messenger will you cantect me?

5

Hi Ron

Why is it failing.

See my DUNS number is valid and active.

Regards
Lenroy

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6

I did a business look up for your DUNS number and got this

There are no search results for “8214209139” within Company Profiles.

Are you sure you didn’t transpose some numbers? Check your profile maybe it is hidden or something.

Ron

7

Hello, I have also been unable to successfully authenticate my company’s DUNS number when trying to request commercial seller status. Am I able to receive support for that here?

8

HI @lonewolfstudiosllc,

What kind of error are you having?

Sharing here maybe someone who has already experienced the same problem can give you some tips on how to solve it.

9

Hello, it only tells me the DUNS number authentication failed and nothing else when starting the commercial seller request process. Double checked and the DUNS number has no typos so uncertain what could be going wrong.

10

Ron, a Samsung employee here on the forum, said that they would release an update package on the portal these days. Maybe that’s why this error is happening.
How long have you been trying?

11

An update with some fixes is scheduled for released on the 15th.

The other errors I see are where the DUNS number is issued by a D&B partner And they seem to have a different form. I know Australia and some EU countries have this issue.

@lonewolfstudiosllc I’ll contact you in private message

Ron
Samsung Developer Relations