When trying to change the payout account from Samsung Seller to PayPal, the information is not saved. The page still shows the information as if it were in edit mode. Inspecting the page element after submitting clearly shows an error with some Samsung integration. The issue has been tested on multiple browsers and devices, and it was tested within the required deadline for making the change, which was immediately after the 25th.
Here is a more detailed explanation of each point:
Information is not saved: When the user enters the new PayPal information and clicks “Save,” the information does not save. The page still shows the old information as if it were in edit mode.
Error with some Samsung integration: Inspecting the page element after submitting shows an error with some Samsung integration. This suggests that the problem is on Samsung’s side, not the user’s.
Tested on multiple browsers and devices: The issue has been tested on multiple browsers and devices. This suggests that the problem is not specific to a particular browser or device.
Tested within the required deadline: The issue was tested within the required deadline for making the change. This suggests that the problem is not related to the deadline.
Based on this information, it is likely that there is a bug in the Samsung Seller integration with PayPal. Samsung should be notified of the issue so that they can investigate and fix it.
I wonder if it has anything to do with the PayPal account
In looking at your images again… I see you selected to be notified but didn’t add any contact email information. Try that and see if it lets you save then. Also look for any other mandatory information you may have omitted.
If that isn’t it I have another idea but I’d contact you in a private message about that.
I have ensured that all mandatory information has been completed, yet the issue persists. I took the initiative to check the Paypal account to verify if there are any problems, and it appears to be running normally.
I asked the store ops team and they didn’t know why it wasn’t working. All I can think of it is a browser issue, try clearing your browser cache for 3 months and see if that helps. If it is not a box missing information, Are you are using the same pay pal account that is already in the system for a different account of yours?
For all financial matters I can’t get involved this has to be done with the Seller Portal support.
I’ve already tried clearing the total cache, I opened it in an anonymous tab too, I tried with another PayPal email and nothing, but now it’s becoming more critical to resolve this because soon my account will no longer exist and my payments will be received if the form payment system is not changed to Paypal, compromising my work, I just want something simple, a change in my Paypal, I’ve already waited a month for it to be possible again after the 25th as the platform should allow it and nothing, this is an insoluble problem that Something critical is approaching, I kindly ask you to pay attention to this, the problem is not in fact in any of the 3 devices I have already used to test this.
Are you using a PayPal account already being used by another Galaxy Store account. That will cause it not to be accepted as you can’t share banking information.
I tested 3 different PayPal, and the problem occurs, there is no PayPal registered in any Samsung account, I only have this seller account, I previously had it registered. Can any developer or someone from Samsung help me resolve the issue? Was any test carried out by Samsung to prove the error? I have an international account registered and it will no longer be possible to receive funds, I need to switch to PayPal, and if I don’t receive funds, what will happen? The problem will only get worse
