From bank account to PayPal (SAVE BUTTON DOESN'T)

When trying to change the payout account from Samsung Seller to PayPal, the information is not saved. The page still shows the information as if it were in edit mode. Inspecting the page element after submitting clearly shows an error with some Samsung integration. The issue has been tested on multiple browsers and devices, and it was tested within the required deadline for making the change, which was immediately after the 25th.

Here is a more detailed explanation of each point:

  • Information is not saved: When the user enters the new PayPal information and clicks “Save,” the information does not save. The page still shows the old information as if it were in edit mode.
  • Error with some Samsung integration: Inspecting the page element after submitting shows an error with some Samsung integration. This suggests that the problem is on Samsung’s side, not the user’s.
  • Tested on multiple browsers and devices: The issue has been tested on multiple browsers and devices. This suggests that the problem is not specific to a particular browser or device.
  • Tested within the required deadline: The issue was tested within the required deadline for making the change. This suggests that the problem is not related to the deadline.

Based on this information, it is likely that there is a bug in the Samsung Seller integration with PayPal. Samsung should be notified of the issue so that they can investigate and fix it.


Did you report this to the Seller Portal Contact Us

Ron
Samsung Developer Relations

Hi Ron, thanks for getting in touch, I reached out to seller portal support twice, but unfortunately this was the response:

Dearest business partner,

It pleases us to work with enormous workers like you who always keep the high value of the Galaxy Store with fabulous creations.

We are the Seller Portal team and are here to resolve your inquiry.

As we informed you previously, the error seems to be occurring in the PayPal server.

If you have an error when you link to the PayPal account, we highly encourage you to contact PayPal support.

For more information about using Seller Portal, you can also check out the Frequently Asked Questions and Seller Portal guide in Seller Portal below.

  • FAQs: Seller Portal > “Help” > “Contact us” > “FAQs”
  • Guide: Seller Portal > Click “Guides” on the upper right side > Check the guide you need

It was an honor to assist a dear business partner today. Your satisfaction is a priority for us.

Best,

Customer Service Center

I wonder if it has anything to do with the PayPal account

In looking at your images again… I see you selected to be notified but didn’t add any contact email information. Try that and see if it lets you save then. Also look for any other mandatory information you may have omitted.

If that isn’t it I have another idea but I’d contact you in a private message about that.

Ron
Samsung Developer Relations

Hi Ron,

I have ensured that all mandatory information has been completed, yet the issue persists. I took the initiative to check the Paypal account to verify if there are any problems, and it appears to be running normally.

I asked the store ops team and they didn’t know why it wasn’t working. All I can think of it is a browser issue, try clearing your browser cache for 3 months and see if that helps. If it is not a box missing information, Are you are using the same pay pal account that is already in the system for a different account of yours?

For all financial matters I can’t get involved this has to be done with the Seller Portal support.

Ron
Samsung Developer Relations