Hi , i received an update of Samsung Heath Wear OS app .
After the update the watch faces that had step counter with use of short text complication or customizable short text complications with user have started
to have a very serious issue. when tapped the screen stays blank.
Where as the steps counter made with tag expression are working fine.
I cross checked and confirmed with my watch4classic 46mm on latest firmware
it is Samsung health wear os app issue because when i uninstalled the update from watch by going into watch play store. I tested again the complication step counter starts working again.
Then i installed the Samsung Health app again and tested and then screen stays blank
those step counters made in watch face with tag expression for step count are working fine and do not have this issue.
i have also reported this via the app review on play store of Samsung health wear OS app.
I’ve noticed the same issue today, when steps shortcut is tapped, it just opens a black screen instead of steps in S Health.
I’ve also received complaints from users that they’re seeing it too, on different watch faces.
This should be a priority fix!
As I understand it, S Health has not been updated to the newer Wear OS powered by Samsung platform so the SHealth apps that worked before do not work now. Also the latest version of Samsung Health does not have the same information as the older version had.
@r.liechty_SDR
Are there any indications when we can expect the S Health update that will fix this bug with the Steps shortcut not working?
Steps is one of the most often used shortcuts, I expected it would be considered a priority and fixed quickly, but it’s been almost two weeks.
This is causing tons of unsatisfied users and negative feedback, over something we can’t control.
This doesn’t seem to happen with the preinstalled watch faces but does with the WFS created ones. I’ll see if the WFS team has a reason why. They have contacts with the Samsung Health team.
I just updated my Galaxy Wearable Application on phone and everything is now broken using comps all the text is missing and even screens are gone some users have just message me with the same issues.
Hi Ron, this also happens with Android Studio (non-WFS) created watch faces. A lot of complications from S Health / Weather app are broken. Shortcuts are not working / custom complications are broken, complications icons are low res. Let’s hope next S Health update will not remove steps complication - heart rate complication was removed rather than fixed with the latest update.
One of the other complications errors - weather icon is not updated so even at 21:00 it shows the sun. (Clicking on weather to open weather app or tile is not working too)
I have also same version. Everything works.
EXCEPT STEPS COMPLICATION staying black and the
Watch labels become blank.
Confirmed to me also by users
NOTE
I dont know about you people but everytime galaxy wearable updates or the watch4 plugin gets updated
My watch4classic 46mm refuses to connect to Note20 Ultra and i have to factory reset the watch to pair again this is really nonsense when compared to Tizen.
I have a Samsung Galaxy ZFold 2 5G model number SM-F916B (Its provided by Samsung as I test devices for my company so not sure if this means anything as other users have same issue.)
Yes, unfortunately the problem is relevant and users complain that they get a black screen when they click on the selected complication, for example, steps, I hope this will be fixed in the near future.
