Latest WatchFace Studio 1.1.9 WearOS Status and Supported devices in the catalog Problem!

This is absolutely ridiculous how long this issue has been , why can’t someone from Samsung get to the right people at Google.

I’m so glad my mortgage doesn’t depend on developing watch faces for WearOS, if this issue was in my company it would be priority number 1 and fixed in few hours not several months.

I think we should send communication to the press sites who review all this shiny wearos watches and tell them what a shambles this whole experience has been. I understand this is not Samsungs fault but aren’t they in some kind of partnership here.

It’s all very strange and I suspect something to do with the upcoming launch of their own new WearOS watch.

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If we can’t contact and get solutions from google Samsung could at least extend the galaxy store support for watch 4 all over the world which already works for the Chinese market.

Simply as an alternative to the Play Store as happens for Galaxy smartphones, users will then choose which platform to use.

Since March 1st I have not been able to release watch faces on the Play Store due to this bug and we are now on May 8th … more than two months. Slowly everyone is being affected and switching accounts is only a temporary solution.

I know it’s neither Samsung nor ours, but here we’re all making a bad impression on users …

I can answer everyone that it is google’s fault if we cannot release what we have promised but on the user side I would find it hard to blame a giant like google by losing faith in those who say it.

Let’s hope the Pixel Watch will come out soon and they realize that the Wear OS platform also exists.

I’m not convinced that if google hasn’t done anything so far it will do it for our tickets but if we prepare a standard message and decide a frequency with which to send it, I’m in.

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"Hi, since 1 march I released several new watch faces for wear OS (with a companion app for phone).

For each of the watch faces in the Play Console section:
[Setup → Advanced settings → Release types]
Wear OS type is marked as “Active”
and in
[Reach and devices → Device catalog → Filter: Device type: Wearable]
every single smartwatch is in the “Supported” status

In the Play Store, it is only possible to install the mobile companion app and not the smartwatch version (there is no drop-down menu as there is for the watch faces released before March 1st).

Due to this bug, no user can download or search the watch face.

How can I solve it?

Thank you"

This is the message that I sent several times to google support along with screenshots to explain better, always getting answers like “Let me check a second” than “I could not solve, I pass the problem to the right sector, wait” and then more no answer…
If we want we can use this as a template (with all the necessary corrections) for the standardized message.

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this is a sample source code that opens wear os link from companion app on phone and also can do vice versa. So if you know how to import source code in Android Studio and make a companion app this will definitely help.

I am in process of discussions with few android developers to get paid work done on upwork and locally as well.

If i manage to make it done i will share it for free to every one whatever amount it costs me. Even if it takes me a month to get it done.

NOTE





New Companion Apps Result

still doesn’t work for me
watch all my screenshot they are in sequence

  1. I tried getting this Messa watchface .
  2. Installed fine from playstore android app.
  3. The new companion apps open link on watch still shows upaid.
  4. where as my phone shows paid and installed.
  5. i rebooted watch and phone.
  6. Waited 4 hours to let my purchase sync .
  7. Still shows unpaid.
  8. I also tried clicking it results in asking to pay
  9. Then i opened it in phone web browser
  10. From there it got installed to my watch.
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Yes guys.
The companion app doesn’t solve our problem either.
Installation on the watch is still possible only through the browser.

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As i promised i have shared complete source code for making a companion app that opens link on connected wear OS device. Yet i still agree with Futorum developer and others we need more to get done from Google to resolve our issues. :slight_smile:

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If the watch face was received with a promo code, it will again show you what to buy. If you confirm the purchase on the watch, the watch face will be received for free.

well it didnt work for me. When i press to buy it shows me to complete purchase on phone. I have tried 7 watchfaces and 6 developers in last 24 hours. If i even click to buy on watch. i get simillar like below , it opens on phone and asks to purchase

This one was with promo code , have also tried paid ones from other 4 x developers . free ones ofcourse wont have this issue being free.

So Google is making life difficult for us again. Everything worked great before.

As i mentioned in previous posts this method is working for some and also not working for people like me. So it can help some and at same time not to others.people like me have to install it via phone web browser and i have no problems with it but

there are all kind of customers those who even dont know what web version of playstore is :slightly_smiling_face:

it is simply opening
www.play.google.com in your phone browser, login, open watchface link install to watch and thats it :slightly_smiling_face:.
They think its some Science :sweat_smile:

I will add new companion app source code i have shared link is in one of my posts above , which will open my watchfaces in the watch but as mentioned by other worthy developers above this is not the complete solution .

Google has to fix this nonsense going on with our developer accounts

I know how you feel. I also get calls “scammers” by ordinary customers. when I offered them a solution, they just cursed at me and didn’t open their minds.

You’re right too, Ron has helped us a lot. I’m not going to get mad and blame Ron either. I personally thank Ron.

maybe if there is a famous youtuber who can or a famous person on twitter can raise this issue, then Google will realize it. just my simple thoughts when our voices are not heard.

sorry my English is not good.

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@TS-Design

I just have done with 2 x reviews for the same .Reported them to Google. If google doesnt do anything, I will also remove from releases.

We do work with teams inside Google who may be sympathetic.

Ron
Samsung Developer Relations

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That sounds good :grinning: I hope you find a solution.:pray:

well im afraid i might have to do same as you for future releases because my reporting review didnt help . I really dont like this but now this leaves me with no choice. Google thinks there is no violation was the reply i got from them.

I am still waiting for mine, it’s being reviewed by specialists since yesterday.

And the best part is that the store can remove the app from the store for such complaints without warning. Because the customer is always right. The only thing that can be done is to currently remove Russia from the country of sale.

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This is getting very off-topic from the main issue discussed here, which is the problem with Google Play Console “Active” status, but hey, I guess this is one of the consequences of this issue… this whole topic is a bit of a mixed bag. :rofl:

I’m sure most of us have had comments like these at some point, where one frustrated user leaves an overly negative unfair review, and won’t listen to any solutions to their (usually easily fixable) problem. It’s annoying, but not much you can do except maybe report it to the store support.
The good news about this is that Play Store, since recently I believe, only show users the reviews from their general region, left by those with same/similar devices.
Only you (the developer) see them all in the Play Console. Ratings (1 to 5 stars) are still visible to everyone, but the comments aren’t.

Indeed it’s off topic and and they even locked a previous topic to avoid unnecessary comments and trouble that might arise. So we should stop discussing things like that in the forum.

But what if those comments end up suspending the watch face for all markets.

I get negative feedback for Google issues every day. 99% of the negative feedbacks I receive refer to “installation issues”. I also reply to about 30 emails a day on how to install watch faces on GW4. All these things aren’t respectable and above all intolerable. Google Play Store fails to fix for months the most normal thing: having watch faces installed. The worst thing is that more and more users think that it is an issue of Samsung Galaxy Watch 4.

BTW: I no longer pay attention to all the idiots who write absurd things. Anyway, Google should allow these idiots to install watch faces without too many tricks.

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