Please bring back the Java versions of the Samsung RTL

@r.liechty_SDP
Thanks for the feedback, we keep our hopes high also.
We also realized YouTube isn’t really block. The person reserving the tons of USA devices is doing nothing but watch YouTube videos, please block access to YouTube on the USA server. The domain m.youtube.com is still accessible. YouTube seems to have been blocked (www.youtube.come) that’s why YouTube it is not accessible both from the browser and the YouTube app installed in most RTL devices.

The “bot dude” just has to type m.youtube.com in the device’s browser and and he has access to YouTube again. We tested it and it worked, and that’s what he has been doing. The attached screenshot shows what he did today, reserving devices to watch YouTube videos and penalizing real users. His bots seem to have been blocked, and now he is causing havoc manually. We couldn’t use any devices, he reserved all those we had plans of using.
@r.liechty_SDP
Please block access to www.youtube.com and also m.youtube.com (many other sites also have a domain for mobile oriented versions of their site - m.facebook.com, mobile.twitter.com…you could take this into account when considering blocking certain domain names)

@r.liechty_SDP @r.liechty_SDP

Please do something about this guy, it’s becoming unbearable, things have gone back to the “bot days”. I also noticed something new. On some devices (S20+ for example), m.youtube.com is still accessible, while on others(Note 10+ for example), it isn’t. The two devices taken as example were connected to the same WiFi network, gatelabrtl6, yet, YouTube was accessible on one and not accessible on the other. Please block access to YouTube across all devices, please, please, let’s get rid of this guy, I plead

The RTL announced to be under maintenance today, for four hours, I had high hopes, I believed after the four hours, everything will be fine. Unfortunately, nothing has really changed. The abuser is still preventing us users from using the USA device farm, and uptil now, the working “gatelabrtl5” WiFi network isn’t still available. Hope to hear from you.

I was told it is temporary and they are working on it. I see an improvement but noticed that 3 of the device types are off line again I can mention that if they don’t return soon.

I will mention that the mobile site is still available.

And we are trying to track down other domains that are doing abuse.

Ron
Samsung Developer Relations

The team said the rule is in place but they found they could still access it on some machines. They believe clearing the cache will work but may need to reboot routers. Should before close of business today.

Ron
Ron

@r.liechty_SDP

Thanks, that’ll be great. What about the “gatelabrt5” WiFi network? Will it be coming back? We still are unable to use the devices on the USA farm. All the WiFi networks to which the devices are connected to block access to the online services our apps use.

They are working on it, this is a more complex task than I think I ever imagined.

Ron
Samsung Developer Relations

@r.liechty_SDP

Thanks for the feedback. We can’t thank you enough, your help and support is immeasurable. Thanks for not giving up on this issue.

We keep our hopes up, I believe the task is complex but definitely not impossible. Hoping for pleasing updates. We also humbly request for the restoration of devices that were taken down (S20 Ultra, S21, Note 20, Note 20 Ultra…)

Thanks again for the awesome support this far
Kind regards

@r.liechty_SDP @r.liechty_SDP
Hi, happy new week
Any updates? The USA has been and is still unusable. The “bot guy” kept reserving everything on the USA farm. We noticed YouTube is still accessible on most devices? Will it be blocked soon?

What about the “gatelabrt5” WiFi network? We also noticed all the “gatelabrtl…” wifi networks were were taken down, except for “gatelabrt1”. Will these be coming back? Will these WiFi networks allow us to access services online? Hope to hear from you soon

Kind regards

I looked at it this morning and sighed.

Ron

@r.liechty_SDP @r.liechty_SDP
:confused: :confused: :confused: :confused:
Please, try again, please.
What really is the issue? This was effortlessly taken care of with the UK farm. What’s so special about the USA farm that it’s not so easy to resolve?
Please, I urge you to please insist. I believe it can be solved. Just a few days ago, we used the USA device farm with no issues. “gatelabrt5” worked well and youtube was blocked (even though m.youtube.com was still accessible). Can’t this scenario be replicated?

  • Block YouTube
  • Make the WiFi networks have the same properties (traffic rules) like the gatelabrtl5 of a few days ago

Hope to hear from you soon
Kind regards

They are working on it. If I get a report I’ll give you one.

Ron
Samsung Developer Relation

@r.liechty_SDP @r.liechty_SDP
Alright, I’ll be nagging you again in a few moments then. :sweat_smile:

Some progress last night. I’ll keep on them.

Ron

@r.liechty_SDP
Hi,
It’s Friday already, and unfortunately, nothing much seems to have changed. Are they still on it? Any improvements since your last reply? All we’ve noticed is that more than half of the USA devices have been taken down and ALL ofthem have no access to the internet (all working WiFi networks have disappeared).

Are there any reasons for this? Can we know why it is feeling like an eternity to fix this farm :confused: :confused: :confused: It’s been several weeks, no real advancement :confused: But why?

@r.liechty_SDP @r.liechty_SDP
Hi,
Happy new week. If you happened to have checked on the USA farm, you surely have noticed everything: no device has internet access. All the usable WiFi networks are unavailable. Won’t anything be done about it?

I check every day and try to bug them a couple times a week about it.

When I looked this morning only half the devices are online but each had several devices available.

My understanding is they are testing a fix in Korea now and if it proves effective without being disruptive it will be used on all the device farms.

I don’t think we can escalate this any higher.

Ron
Samsung Developer Relations

I see. The issue now is internet access. The quantity of currently available devices isn’t too bad, but unfortunately, none of them has internet access. No WiFi network is usable. All of the “gatelabrtl” WiFi networks have seemingly been switched off. Is this also part of the test you mentioned?

They are aware and working on the WiFi network. This is a US only issue all I can do is assure you it has nothing to do with the bots or the need to reboot the routers.

Ron
Samsung Developer Relations

@r.liechty_SDP Thanks for the feedback. Will keep watching and hoping for eventual resolution of this issue.
Regards

@r.liechty_SDP @r.liechty_SDP
Hello
Hope all is going smoothly on your end. Some changes took place, and I’d once more ask for your help.

  1. A device model in the UK farm has disappeared. It is the Samsung Galaxy S22. It had 9 available devices which we used quite a lot. For 9 devices to disappear is a great loss, considering the limited number of devices the farm has. Can you please do something for it to be brought back online?
  2. The USA farm, our very robust and seemingly incurable USA device farm is at it again. It’s still stuck with 6 available models, with many of them not usable (return a “All Ongoing Tests have ended” when selected. But the main change is the restoration of the “gatelabrtl” wifi networks. Yes they are back, but nothing has changed, really. All the “gatelabrtl” wifi networks are back except for “gatelabrtl5”, which was the only wifi network through which online services were accessible. Also, YouTube is still available on some devices. Once the bot guy realizes this, you very well know what will happen. So that’s it for the USA, WiFi networks available, but no app or game can access online services with the available WiFi networks. YouTube is accessible on some devices.

Is a fix really at hand? :confused: :confused: :confused:
We noticed attempts to visit youtube.com on the UK farm, I assume it’s the bot guy. He left the USA farm alone for the past days given they were practically unusable. I’m sure he’ll try again, once he realizes the devices have internet restored, the nightmare will resume.
Really grateful for doing perfect work on the UK farm, so relieved to see youtube.com on the address bar, stagnant, and with the no successful connection. Kudos to the UK engineers.
Hoping to get your view on this
Kind regards