If there is still a problem, you will need to contact Seller Portal support. Open the DUNS Lookup tool , enter your DUNS number, and take a screenshot of your profile information to show that everything is entered correctly. If you cannot access this tool, contact DnB support to see how you can get this information. This information allows Seller Portal support to verify your profile information is entered correctly. Now, log in to Seller Portal and click Help > Contact Us > Contact us at the Customer Center (if a pop-up appears asking if you want to go to samsung.com, close the pop-up). Describe what is happening and include the screenshot of your profile information.