Representative Name is blank and non-editable

[qm_developer]

Hi,

I am currently attempting to Request Commercial Seller Status from Samsung Galaxy Store Seller Portal. However, the representative’s name input field in “Request Commercial Seller Status” page is blank and non-editable but mandatory for submission. Thus, currently I am unable to submit a request to change to commercial seller status.

Regarding the “Representative’s Name” information not available from DUNS, we have emailed to the respective DUNS support for assistance, and they replied us there is no information and field on the “Representative’s Name” (refer the the email screenshot attached). Kindly advise what is the next action.

[Redacted]

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Error: Representative's Name Cannot Be Left Blank

Hi, Seller Portal uses the Key Principal from your DUNS profile to fill in the representative’s name field. You need to add a Key Principal in your DUNS profile. The Key Principal/Principal Name should be a person’s name, not an email or the name of your business. If you cannot access your DUNS profile directly, contact the Dun & Bradstreet (DnB) international office in your area. You can find the global customer service centers here: https://www.dnb.com/utility-pages/global-customer-service-c…

[qm_developer]

I am closing this issue now as we had successfully update our account status to Commercial Seller Status after several contacts with Samsung Customer Center.