Samsung Commercial seller account Representative's Name empty

[tehloohoay]

I try to register Commercial seller account, and get stuck in verify DUNS number. I have a valid DUNS number, and ive confirm with DnB agent that my DUNS representative name is filled up correctly in DUNS.

is there any way i can get this fix?

[konni]

Hello Tehloohoay,

Seller Portal uses the Key Principal from your DUNS profile to fill in the representative’s name field. You need to add a Key Principal in your DUNS profile. The Key Principal/Principal Name should be a person’s name, not an email or the name of your business.

Please see this post for more information: https://forum.developer.samsung.com/t/error-representatives-name-cannot-be-left-blank/24928/48

[tehloohoay]

Hi, i read about the posts, and i’ve double confirm with DnB as well. They gave me confirmation that the name “Tey Loo Huay” is updated in DnB database.

can help advice what else i can do to solve this issue?

[konni]

Hello Tehloohoay,

If there is still a problem, you will need to contact Seller Portal support. Open the DUNS Lookup tool , enter your DUNS number, and take a screenshot of your profile information to show that everything is entered correctly. If you cannot access this tool, contact DnB support to see how you can get this information. This information allows Seller Portal support to verify your profile information is entered correctly. Now, log in to Seller Portal and click Help > Contact Us > Contact us at the Customer Center (if a pop-up appears asking if you want to go to samsung.com, close the pop-up). Describe what is happening and include the screenshot of your profile information.