Samsung Health not writing steps to Health Connect?

Samsung Health
43

Open a Developer Support Request and they may be able to help you.

Ron
Samsung Developoer Relations

44

I have found that the only way Activity data is written to Health Connect is by allowing ALL PERMISSIONS, both READ and WRITE. And even then, it’s not obvious. Sometimes steps are shared, sometimes not. But yes… that’s the bug that Samsung Health has. They are not respecting the granularity of permissions. I only want to give it write permissions for certain Activity types (Exercise and Steps and Active Calories), but if I do it like that nothing is written to Health Connect.

1 Like
45

I have exactly same issue. On latest version of Samsung Health on Android 13. Samsung Health app has all read/write permissions in Health Connect, but writes only small amount of data. Steps was never written.

46

As Ron said,

Thanks.

47

Does Samsung Health Write step data in the timeframe to the Health Connect?
I observed that there is only one record available in the Health Connect for the day. Every time the same record will get updated with the newly walked step count.
I need to get the step data(Samsung Health Step Dta) from Health Connect in the timeframe. Can someone help here?

1 Like
48

Hello,
Welcome to this forum.

Please create a support ticket by using the following link

Thank you.

49

Just wondering if this issue is any closer to being resolved? I own a Galaxy Fold 3 with the latest firmware and Watch 6 also up to date. All apps are up to date as well. All data is shared, but steps are still not being logged in Google Fit. I can go into Fit and check the source data, and see the steps there, but they’re not getting logged by the app for some reason?

50

Hi!`

This is a critical problem (sending steps to Health Connect) for many users. Please, don’t mention technical support. Please give us an official answer from the developers.

51

Hello @bitrixman ,
There are two links I can suggest you that may help you to collect data from watches using HealthConnect API and transfer it to the mobile.
Please check these out:

Accessing Samsung Health Data through Health Connect | Samsung Developer
(Suggested by ron already)

Another one might be helpful also:

Thanks
Shamima
Samsung Developer Program Team

53

Hello devs,
Is this step issue still not resolved? It’s been more than 1 and a half years since this thread has been open, and nothing gets fixed in every release. For me, other data like distance, cals also do not sync sometimes.
We used to read activity data like distance, steps, cals, and flights. so step data are very critical to us.

54

Hello Pratikvar,
If you found any data mismatch through Samsung Health API, please contact via developer support with below information:

  1. Steps to reproduce the issue with Sample application
  2. Demo Video/Screenshot of your problem
  3. Expected Result
  4. Dumpstate log

Please follow the below steps to collect dumpstate log from the device you found the problem:

*First, make sure the Developer Option of your device is “ON” before applying the following steps.

a) Dial *#9900#, Delete Dumstate/logcat
b) Dial *#9900#, Select Debug Level to MID. This restarts the device.
c) Reproduce the issue
d) Again dial *#9900# and press “Run Dumpstate/logcat”
e) When it is finished press “Copy To SD Card (include CP Ramdump)
f) In the main (root) directory of the device file system, please look for the directory ‘log’. That directory would contain the dumpstate log file generated, having the name format: dumpstate__
g) Compress the “log” folder and share it with us

Thanks!
Shamima
Samsung Developer Program team

55

This seems to have been fixed in version 6.27.1.013

56

Still not seeing step data sync between SH and HC.
SH v 6.27.1.015 (phone) / 6.27.1.025 (watch)
HC v2024.7.25.00

57

Hi,

I’m having the same issue with my Watch 6 (connected via Galaxy S23).

Reading through this thread it sounds like some people are reporting fixed, others not so much.

I was just curious if this is fixed or not? FWIW I am seeing steps being sent to Health Connect but it never shows in the FitBit app - so it seems to be partially working. I can’t tell if the issue is on the Samsung, HealthConnect, or FitBit side since the consumer logs are pretty limited.

Any suggestions appreciated!

58

Hello,
For Samsung health related issue, you can directly communicate with the respective team by creating Developer Support Ticket. Dedicated team will help you to solve the problem.

Thanks!

59

Facing the same issue, I would need granular data sliced per i.e. minute taken from Health Connect, but I think becuause Samsung Health puts steps data as a one record for whole day it’s not possible :confused: @kakadeab did you solve it somehow on your side?

60

Just to be clear, this is still happening (October 2024), Samsung Health will not reliably WRITE to Health Connect certain data such as Exercises (workouts) unless one ALLOWS ALL READ AND WRITE PERMISSIONS. Makes no sense. Point of the Health Platform was allowing people to have control at a granular level regarding what is written and what is read.