It’s been almost two weeks and I still can’t open or see a ticket?
I got an email response to a workaround ticket from GCIC A&S (???) but I cannot see the ticket or log in anywhere to submit a response.
How long is the support system going to be down? Thanks.
If you check the response by email you should be able to reply to that. If not let me know.
I was told this was a much bigger issue than just the customer service page. Hopefully it is resolved soon. I’ll check and if there is a long ETA I’ll see if there is a generic PSS email address (the trouble with that is they tend to get lost).
Samsung Developer Relations
The email says: “This email was sent from a notification-only address. Please do not reply to this email.”
GCIC A&S is fairly responsive which is great, I just can’t see the tickets I’ve submitted.
They said about 2 weeks and that was 13 days ago. They did fix it somewhat the My Questions link opens the form correctly now.