please help.
As the title says, for nearly a month my application cannot be updated or registered because it is always in “Under test…” or “Reviewing” status.
At first I thought this was a common situation, for many reasons due to insufficient personnel, holidays… However, recently I asked a few colleagues who also developed on the Galaxy Store, they said everything was normal. .
Does anyone know what’s happening to me?
Hello tanveerlangah1947,
Please contact the Seller Portal team to find out about the status of your app: from Seller Portal, click Help > Contact us, then click Contact us at the Customer Center (near the bottom of the page). If a pop-up with “Did you mean samsung.com?” appears, close the pop-up.
Yes , I waited and contacted every week, the usual answer is: “We have received your inquiry and we will try to reply to you as soon as possible.
Please note that we may require more time to respond to requests received on weekends and bank or public holidays.”
Hello tanveerlangah1947,
According to the online FAQ (Samsung Galaxy Store Seller Portal), “The review process can take up to 2 - 5 business days, depending on the type of publication selected (automatically, on date, or manually). However, it may take longer if additional verification is required or if there are many applications waiting for review.”
So, it may be your app requires “additional verification.” This Seller Portal online help page explains what is being reviewed. You can review the criteria that your app must meet in the Self-Checklist (Galaxy), Intellectual Property Infringement Checklist, and Distribution Guide. You can ask the Seller Portal support team if there is specific criteria that your app is not meeting and if they need additional information to help with the verification process.