Wire Transfer Declined Due to False Bank Information

Galaxy Store Seller Portal
1

Firstly I got this reason:

The bank has requested to verify the full address provided by you since the address is not verifiable on Google Maps.

We kindly request you send us your address again filling out the form below to proceed with the wire transfer successfully:

Seller’s Basic Information >

  • Address:
  • Postcode:
  • State/Region:
  • City:

Is this a joke? Google Maps? It’s a small city in Ukraine, and you expect to find the exact address just by the street name and building number? Please use official Ukrainian resources instead then, not Google Maps!

Also this one:

The specific issue causing the inconvenience:
:play_button: False Receiver: Address must be identified

I had no issues using the same bank information with Google Play Console, Google AdMob, and Apple Connect.

How can I switch to PayPal instead of a bank transfer?

Support doesn’t work, I tried to request updating the bank info, but my request was ignored.

2

Hello android_dev2,

From the context of the message you provided from the Seller Portal team, it sounds like your bank is not able to verify your personal or company address that you provided in Seller Portal (“Seller’s Basic Information”). The Seller Portal team is asking you to enter or update this information in Seller Portal (your address, postcode, state/region, and city). Once this information satisfies your bank, the wire transfer will occur.

If you want to switch to PayPal, you will need to work with the Seller Portal team. See https://seller.samsungapps.com/getSellerGuide.as#/0601010000?id=_0601010101 for more information about switching accounts. When you contact the Seller Portal team, be sure to provide as much contextual information as you can to help them understand your situation and what you want to do.

3

I don’t think the Ukrainian bank was the issue, because previously the bank received payment from Seller Portal, but I put wrong IBAN number (account which is supposed to used for non-commercial transactions), so my bank declined transactions to my account using this IBAN, so then I asked Seller Portal to update to the correct IBAN number (for commercial income) and keep all other data the same, because it’s the same bank, just the correct commercial account (IBAN) this time. And then it never worked, Seller Portal sent me messages related to “incorrect addesss” as I mentioned in this post.

Recently we have updated something again for my Seller’s Portal Developer profile, so I just have to wait again if it’s going to work this time.

4

Again, I have received the following issue:

False Receiver: Address must be identifiedValidate the biography at the Seller Portal, and compare it to the bank holder profile for completing a transfer.

Where does this issue happen?

  • From Samsung bank’s transfer?
  • Intermediate bank’s transfer?
  • My bank?

How do they receive the Financial Information about how to send the payment? We can’t solve it until I understand how my bank receives the payment information. Because I don’t have any issues with receiving payments from Apple Connect or Google Play Console / Admob using the same bank information (IBAN).

Also, how can I switch to PayPal payments instead?

5

Hi android_dev2,

Please contact the Seller Portal team for assistance. You can ask them exactly what information needs to be corrected or you can ask what information you need to provide to switch to PayPal (see https://seller.samsungapps.com/getSellerGuide.as#/0601010000?id=_0601010101 for more information about switching accounts).

To contact the Seller Portal team: from Seller Portal, click Help > Contact us (the Contact us link appears below the top blue tab area), then click Contact us at the Customer Center (near the bottom of the page). If a pop-up with “Did you mean samsung.com?” appears, close the pop-up.

6

I guess no way to use bank transfer, again Google Maps:

Please check again if the address in your Seller Portal profile and registered in your bank match and searchable from Google map.

7

Hi.

I have set PayPal for payments/payouts. Why was it declined again?

Please fix it.

Don’t use my previous bank information, I have set it to PayPal already in my account .

But you still sent the following error to me:

The deposit transfer for the previous month has been declined due to the submission of inaccurate financial information.

We kindly request that you undertake an investigation of the bank information on your Seller Portal profile to ensure its accuracy.

The specific issue causing the inconvenience:

:play_button:False Receiver: Receiver’s Address Unidentified

Validate the biography at the Seller Portal, and compare it to the bank holder profile for succeeding a transfer.

For further cooperation, inform us of the following needs at the Seller Portal Support.

[Essentials for Verification]

◎ Documents 1: SSN ID or Passport / Business registration document

◎ Documents 2: Copy of Bank book

◎ Bank Name(Beneficiary Bank)

◎ Bank Branch name

◎ Country of the Bank

◎ Branch address

◎ Account Number

◎ Account holder

◎ Swift code

◎ Bank Key

◎ BIC/IBAN Code of Intermediary Bank

We encourage you to send us the required information within the period:

> From 26th August 2025 to 9th September of 2025

>The payment schedule expected: End of the September 2025

The payment might delay if available bank information is not spotted during the inspection(From 26th August 2025 to 9th September of 2025.)

※ Seller has full responsibility for failed transfer due to false bank information and following transfer fee

______

But I set PayPal, which bank information are they talking about…

8

Hi android_dev2,

When did you send the Seller Portal team the information they required to update your banking information to PayPal? Was it between 26 August 2025 and 9 September 2025? Did you receive a response from them that your banking information was successfully updated to PayPal?

You need to contact the Seller Portal team and verify they have all the required documentation from you to switch your banking to PayPal and that they have switched your Seller Portal account to use PayPal. Otherwise, you will continue to get this same message every settlement period.

9

Was it between 26 August 2025 and 9 September 2025

Yes

Did you receive a response from them that your banking information was successfully updated to PayPal?

At that time I changed it manually on the Seller Portal website for my account:

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Is that not enough?

I have contacted them recently about this issue that I already changed it to PayPal but still didn’t work

10

I have sent another email to Samsung Galaxy Store Seller Portal support :

Hello.
My Samsung Galaxy Store Seller Portal account is *****
I previously I have updated Financial Information from bank to PayPal on the website, but it was still trying to use bank instead of PayPal.
Please make sure you use my PayPal now for payments.

Payment Account: PayPal
PayPal Account: *****

But again they ask me about bank information and its address which is not relevant anymore:

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Why does it happen? How to solve it? Support doesn’t work, it’s like a bot who always give the same response

11

Hi android_dev2,

The response you posted is not from the Seller Portal support team. It is generated by the system when it attempts to transfer money to the bank account. As I mentioned in an earlier response, you will continue to receive this message every settlement period until the problem is corrected.

Regarding switching your finanancial institution to PayPal, did you read the Information about Profile Editing? Is your PayPal account holder name the same as the name used in your Seller Portal profile? Also, the article mentions that you need to submit required documents to the support team in order to make these changes.

You need to ask the support team what information they need in order to help you switch your account from using a bank to using PayPal.

12

I don’t understand. If the website allowed me to change it to PayPal myself. What else do I need? Does website and payment systems have two different database and those financial information is not synced at all? It doesn’t make any sense.

I have read Information about Profile Editing previously.

Is your PayPal account holder name the same as the name used in your Seller Portal profile

I don’t see any information that this is required and I’m not sure if PayPal even share all such information to third-party services. Anyway last and firm name are the same, PayPal doesn’t have field for middle name

13

Hi android_dev2,

In the Information about Profile Editing,

  • The first sentence is: “Commercial Sellers cannot edit information other than their passwords.” So, even though you were able to enter your PayPal information, your financial information was not updated.

  • Regarding the PayPal account holder name, the first bullet is: “Financial information cannot be changed/registered if the name of the account holder is different from the name of the seller (company name) entered in the Basic Information page of the Seller Portal.”

  • Finally, the second sentence is: “If any information needs to be changed, Commercial Sellers should submit the information they wish to change and required documents through Customer Support.”

Please ask the Seller Portal support team what information they need and what documents are required in order to help you switch your account from using a bank to using PayPal.

14

I got the following email:

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We kindly inform you that sellers are able to change their payment method from bank account to PayPal on their own through the Seller Portal profile.

So it was correct that I could change it myself.

But then again why do I still receive these declined “Wire transfer has been declined.” emails:

The deposit transfer for the previous month has been declined due to the submission of inaccurate financial information.

We kindly request that you undertake an investigation of the bank information on your Seller Portal profile to ensure its accuracy.

The specific issue causing the inconvenience:

:play_button:False Receiver: Receiver’s Address Unidentified

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And I have contacted the team a couple of times because of this issue, but I didn’t really got any answer/solution.

It’s not bank information anymore, it’s PayPal :slight_smile:

15

Hi android_dev2,

I will contact you through a private message to get more information from you.

One last thing: In your Seller Portal account profile, if you select the Bank Account option, does your banking information still appear in the UI? If so, please delete it. Then, select the PayPal option and verify your PayPal account information is still there. Then save your profile.

16

Hi, right now I can’t change anything:

Payment account details cannot be changed between the 10th and 25th of each month. Try again after the 26th of this month.

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