Information on application package and reasons:
Package name: - com.watchfacestudio.winMOD4Hybrid
Version - WatchFaceStudio - 1.6.9
The reason stated by Google without details:
Your application contains code that may put the user, their data or device at risk and/or
Your app doesn’t deliver on its promises to the user.
Hi,
Thanks for your respons.
Information on application package and reasons:
Package name: - com.watchfacestudio.dadam77
Version - WatchFaceStudio - 1.6.9
The reason stated by Google without details:
I also share these informations with @Boshra in pm.
Hello everyone. I also had a misfortune, my account was blocked by Google. The letter says a violation of the rules. I sent an appeal, but the answer was standard, we all checked with nothing to help. Like, I was passing some data to someone. But it didn’t happen(((. I’ve always written the same answer in support for a long time. At the moment, there are no answers and the appeal is closed with the status of the answer to the appeal, but I do not write letters again and again without answer. My name is ALX Watch Face developer
Before closing, there were no problems, my work was not closed separately, just closed the account and that was it.
Did you use the companion app and did it lead to external links?
I used the companion app for my phone. When you click on the background, a google store with my dial opened on the watch.
Information on application package and reasons:
Hi all,
I got my account back. I need to republish all my apps (they are in my account, just need to be resubmitted for review). They didn’t tell me what the mistake was, so I’m afraid to publish anything again. Maybe it’s better if I make companion apps without links?
Congratulations! Would you please share what contact method worked for you?
Great news, congratulations, please give me more information what Google answered, I also wrote to you in telegram, check it!
Great, I’m very happy for you!
From my point of view, if they re-enabled your account perhaps because it was their fault, although I wouldn’t swear to it given Google’s behaviour.
Unfortunately they didn’t tell you where the problem was, whether in the watch face (as per the version code on the suspension email) or in the companion app and therefore it’s difficult to give you advice.
Please, if you don’t mind, can you share exactly all the steps you took to get the account back?
Thanks and congratulations!
Have you tried connecting to your account via VPN? In the past, I read that Google suspended several accounts with the same reason they gave you because they were connecting via VPN.
Our console does not work without VPN. But my VPN is not public. Only I use it and also use proxies that imitate my geolocation. For more than a year this scheme worked as it should.
I also got this statement from Google last week. I couldn’t download any voucher codes for two days. Goolgle Support said I should end VPN, but I do not use, and Google Support said I should never use VPN. After two days I was able to download codes, but nobody could tell me what it was.
I also had the problem of the coupon codes not downloading for 2 days. In that case, I think it was a general Play Console issue.
However, I have read that using the VPN on your Play Console account can lead to many risks including ban.
I’m glad you got your account back. Did Samsung help fix the problem? Do we know why the account was terminated?
Here’s what I did:
Solution? I’m not sure, but that’s what I did. I did not know the specific error.
I don’t know if the Samsung team helped, but if so, thank you very much.
Thanks. I described what I did.
Thank you! I shared the steps, but I’m not sure that was the solution. I am now studying the developer policies before I display my watch faces again in the shop.
Congrats! Thank you for this info.